Battling Conventional Telecom and Media Providers

Yesterday I prevailed in my little struggle with AT&T over saving money on our landline telephone. Since I was unable to fully downgrade our service using online account management, I connected to the site as a potential new customer so I could engage the online, real-time chat person/robot. When she/it responded with an oh-so-charming “how can I help you today”, I hit her with the query: “I want to fully downsize my account to the bare minimum.” Her response: “I do not have the resources to help you with this issue – please call ……”  Nice. Not having the “resources” is an obfuscatory way of saying “it’s not gonna be that easy sucker.” Read more