I absolutely love this latest series of yours! Keep up the fight and let us know the results.

Peace.
Rick Beagle

PS I find it humorous/sad that all of us can relate to your struggles.

These sorts of tactics provide a financial payoff. They will spread.

A large corporation is always going to have more “resources” for giving its customers the runaround than even the best-informed and best-motivated of the customers have for fighting back. The companies have a big long-term edge.

Some will say “oh, it can never work to alienate your customers this way.” It couldn’t work in a world in which there was a price to be paid for this sort of behavior. But if most of us come to tolerate the behavior, the price goes away. When that happens (we appear to be well on the way), we have entered a new world where the old rules do not apply.

These sorts of tactics suggest a company that views its customers as enemies to be outwitted. Something is going wrong with the capitalist system when that becomes an increasingly common view, in my assessment. Those who support genuinely free markets should be frightened by this sort of thing, in my view.

You shouldn’t have to go to “battle” with a company to which you pay money on a regular basis. Really.

Rob